Refund Policy

Except where mandatory law or Paddle's buyer policy provides otherwise, purchases are non-refundable and non-exchangeable after download, access or automated processing begins.

Immediate digital delivery

By asking us to provide downloadable software or digital content immediately, you expressly request performance before the end of any applicable cooling-off period. Where permitted by law, you acknowledge that your withdrawal right ends once download, access, streaming or other use begins.

Automatically generated character packages

Paid character packages begin automated processing after payment and the required confirmations. Once generation, packaging, download or access begins, we do not provide change-of-mind refunds except where mandatory law or Paddle's buyer policy requires one. If the automated service cannot supply the purchased product, an available remedy will be handled through Paddle.

Mandatory rights and defects

This policy does not remove rights that cannot legally be waived. Refunds or other remedies may remain available for non-delivery, duplicate payment, material defects, products not as described or not fit for their stated purpose, statutory withdrawal periods, unauthorized transactions, or other rights required in the buyer's country.

Regional rules

Consumer cancellation and digital-content rules vary by country. Where express consent can lawfully end a withdrawal right after digital performance begins, checkout will request the required consent. The law and Paddle buyer policy in force on the transaction date control where they provide greater protection.

Abuse and excluded situations

Subject to mandatory rights, discretionary refunds may be declined for change of mind after download or automated processing begins, rights violations in source material, misuse, unsupported systems clearly disclosed before purchase, fraud, refund abuse or manipulative behavior.

How to request and receive a refund

Use the receipt or Paddle buyer-support link, or contact with the transaction ID. Because Paddle is the merchant of record, approved refunds must be processed by Paddle to the original payment method. We do not send a separate direct payment to bypass Paddle.