Refund Policy
Except where mandatory law or Paddle's buyer policy provides otherwise, purchases are non-refundable and non-exchangeable after download, access or custom processing begins.
Immediate digital delivery
By asking us to provide downloadable software or digital content immediately, you expressly request performance before the end of any applicable cooling-off period. Where permitted by law, you acknowledge that your withdrawal right ends once download, access, streaming or other use begins.
Custom character work
You may request cancellation before custom processing begins. Once image review, generation, illustration, revision or packaging has started, we do not provide change-of-mind refunds except where mandatory law or Paddle's policy requires one. If we cannot accept the source material, we may cancel and arrange a refund through Paddle.
Mandatory rights and defects
This policy does not remove rights that cannot legally be waived. Refunds or other remedies may remain available for non-delivery, duplicate payment, material defects, products not as described or not fit for their stated purpose, statutory withdrawal periods, unauthorized transactions, or other rights required in the buyer's country.
Regional rules
Paddle's buyer refund policy applies country-specific rules. Some EU/EEA/UK withdrawal rights may end after express consent and download or use begins. Paddle currently provides consumers in China, South Korea and Brazil a seven-day cancellation period for covered digital content or services. The policy in force on the transaction date controls where it offers greater protection.
Abuse and excluded situations
Subject to mandatory rights, discretionary refunds may be declined for change of mind after download or custom work begins, rights violations in source material, misuse, unsupported systems clearly disclosed before purchase, fraud, refund abuse or manipulative behavior.
How to request and receive a refund
Use the receipt or Paddle buyer-support link, or contact with the transaction ID. Because Paddle is the merchant of record, approved refunds must be processed by Paddle to the original payment method. We do not send a separate direct payment to bypass Paddle.